Question 1

What payment options are available?

Accepted Answer

We accept credit cards (Visa, MasterCard, AmEx), PayPal, Apple Pay, and Google Pay.

Question 2

How can I track my order?

Accepted Answer

You will receive an email with the tracking number and carrier information once your order is dispatched.

Question 3

What is the return and exchange policy?

Accepted Answer

We offer store credits as refunds. Items must be returned within 7 days of receipt and in a returnable condition. Shipping fees are non-refundable.

Question 4

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping for orders over a certain amount. Check conditions at checkout.

Question 5

How can I contact customer support?

Accepted Answer

Email us at contact@pawvirtue.com. Our response time is 24 to 48 hours, excluding weekends and holidays.

Question 6

How long does it take for my order to arrive?

Accepted Answer

Delivery time ranges from 5 to 25 business days, depending on location and potential customs delays.

FAQ

Frequently asked questions